Montsalvat Arts Centre

November 7, 2017

A component of my MA design research project was to conduct a customer experience audit for Montsalvat Arts Centre. Activities included desk research, stakeholder interviews and design workshop, customer and staff walking interviews, research with museum experience academics and designers, and interviews with experienced human centred designers. The research proposal...

Sensis

February 7, 2017

Working in a small team, our design pod focused on redesigning customer reporting for the self-service platform. Reporting extended to all small business products, and required our team to immerse ourselves into the complex product, systems and data structures to understand how best to present results for customers based...

liveworkstudio.com

September 12, 2016

My review of Livework’s studio for an MDF assignment was a joy, I’ve poured over their methodology and toolkit several months ago, using it for inspiration to inform an engagement model I designed to support my own practice. I love their humanity and their mature appreciation of each other...

Humantific.com

September 12, 2016

For a recent assignment I reviewed Humantific who are an innovation design consultancy out of NYC – they’re amazing and where all the best of the ‘B’s belong. They’re Bold. They’re Brilliant. And, they’re Bloody-minded with their rewrite of the design thinking discourse to craft their own (or The Other Design...

Sportsbet

September 7, 2016

At Sportsbet I have worked closely with my product, design and online colleagues to provide research and journey mapping support via both co-design workshops and fixed term sprints. I started my research into key business problems with subject matter experts (business stakeholders), together we rapidly mapped the known journey of the current state,...

Dan Hill – Trojan Horses & Nordic Models

August 6, 2016

This post combines my favourite aspects of Dan’s thinking about: the difficulty of problem framing – defining and finding your way into a problem of systems… the complexity of webs and inter-dependent systems… system design… virtual & physical system redundancy… failure and the need for learning loops… the folly of separating strategy from execution…...

Strategic Design – Make Room for Thinking

August 1, 2016

This post is mostly questions about why when leading thinkers are making a case for integrating design thinking into businesses to better equip them for making better decisions in the face of change and uncertainty – many still don’t. It was inspired by Helsinki Design Lab’s awesome video where...

Collaborative work practices

July 30, 2016

This post took the parts of Collabforge’s theories on how to improve collaborative working practices with people. A key element for today’s co-creation work this post reviews both the Consonance and Dissonance models and considers how many you need in your core to get change started. Read my post on #EpicCollaborations...

Reading – Books Galore…

July 16, 2016

Returning to study has been wonderful (complete understatement!), and with it have come many things, including my love of collecting books. I’ve done more reading for pleasure, than for as long as I can remember – and its wonderful. However, as you can see from the collection above all –...

Establishing Value as a Service Designer

July 7, 2016

I wrote this post for a MDF assignment, but really liked the way it brought to the fore all the things that services designers do – both the physical and the invisible things. Mostly I loved meeting Gilles Deleuze (a French philosopher whose had quite an impact on design theory). I...