Services

I love understanding why and shaping the solution.

I combine service design, research and experience design with my knowledge of ecommerce, multi-channel marketing, production and delivery; to create well considered, intuitive experiences.

Strategic Design

I design strategy with a focus on customer experience across channels and touch points using a variety of insight and design methods.

Service Design

I use Service Design methods & tools to provide businesses insight into their service gaps and opportunities, to help design a better experience.

UX Research | Design

Experience with contextual research, reviews & reports (usability, competitor, brand, analytics), IA, card sorts, prototypes, content, testing & specs.

e-Commerce

Experience delivering eCommerce channels to range of clients – strategy, design, development, technology integration and systems – agency & client side.

Marketing & Social

Experience with digital marketing & social campaigns in both agency and client side roles – micro-sites, mobile, email, search, social, content marketing, community management and brand monitoring.

Production & Delivery

I’ve certified in PRINCE2 & AgilePM methods, and have worked in a range of roles including; Exec Producer, Project Lead, Program Manager and Head of Digital.

Blog

Musings about strategic design - inspiration, thinking and project work.

Where

I live & work in Melbourne.

How

When

I liked to work from Monday to Friday and spend the weekend reading stuff for study & enjoying life.