I combine service design, research and experience design with my knowledge of ecommerce, multi-channel marketing, production and delivery; to create well considered, intuitive experiences.
I design strategy with a focus on customer experience across channels and touch points using a variety of insight and design methods.
I use Service Design methods & tools to provide businesses insight into their service gaps and opportunities, to help design a better experience.
UX Research | Design
Experience with contextual research, reviews & reports (usability, competitor, brand, analytics), IA, card sorts, prototypes, content, testing & specs.
Experience delivering eCommerce channels to range of clients – strategy, design, development, technology integration and systems – agency & client side.
Marketing & Social
Experience with digital marketing & social campaigns in both agency and client side roles – micro-sites, mobile, email, search, social, content marketing, community management and brand monitoring.
Production & Delivery
I’ve certified in PRINCE2 & AgilePM methods, and have worked in a range of roles including; Exec Producer, Project Lead, Program Manager and Head of Digital.
Returning to study has been wonderful (complete understatement!), and with it have come many things,...
I’m taking my Masters in Design Futures at RMIT, whilst honing my practice as a Service Designer....
So lovely isn’t it? A one off hand drawn logo by Andy – one of the best CD’s I’ve...