I combine capabilities across research, service design, ecommerce, multi-channel communications and production, to solve problems with people.
I design strategy with a focus on customer experience across channels and touch points. I draw on years of commercial experience and design thinking training.
I research to understand, create insights and collaboratively solve design problems. I can research before, during and after design and development.
I use Service Design methods & tools to improve understanding and sensemaking within teams, and to support innovation and improvements to customer experience.
Experience delivering eCommerce channels to range of clients – strategy, design, development, technology integration and systems – agency & client side.
Marketing & Social
Experience with digital marketing & social campaigns in both agency and client side roles – micro-sites, mobile, email, search, social, content marketing, community management and brand monitoring.
Production & Delivery
I’ve certified in PRINCE2 & AgilePM methods, and have worked in a range of roles including; Exec Producer, Project Lead, Program Manager and Head of Digital.
My review of Livework’s studio for an MDF assignment was a joy, I’ve poured over their methodology...
For a recent assignment I reviewed Humantific who are an innovation design consultancy out of NYC –...
This post combines my favourite aspects of Dan’s thinking about: the difficulty of problem framing...